If your customer has filed a dispute against you on PayPal, here is a template you can use to respond to the claim.(Important! There is NO guarantee this will make you win the PayPal case but it will likely raise your chances)
Be sure to replace the red text with your information.
I YOURNAMEHERE, declare that I have provided the product/service that YOURCUSTOMERSNAME purchased from me on DATEOFCUSTOMERPURCHASE without any issue and have fulfilled my part. According to the User Agreement, PayPal’s Buyer Complaint Policy applies only to the shipment of goods and not to services and other intangible goods. For that reason, kindly close this dispute.
COPY AND PASTE THE ABOVE